I BOUGHT A TEMPLATE AND THE DOWNLOAD DIDN'T START
We ask that you wait on the Paypal page until your download starts automatically, if you close the window too soon the download dialogue won't show. Handheld devices should have an application that allows you to save files, if you downloaded from mobile, your automatic download won't start, in these cases, please contact our team for your files. If you did not receive the paypal confirmation, your order didn't complete, please, try again in an hour.
WHY IS THE PAYPAL CART IN ANOTHER LANGUAGE?
Blog Milk Ltd. is currently based in Brazil and for some reason Paypal pops up in Portuguese for people who are not logged in to Paypal or not paypal members. To make this work manually, please change the Country code in the URL from "br" (Brazil) to "us" (United States) this way the page will show up in English.
WHY DON'T YOU ACCEPT E-CHECKS?
We have blocked echeck payment because we have an automated download system once your payment is through you will receive your product. Most companies hold the merchandise until the payment has cleared but we do not have the option of doing so.
CAN I USE THE SAME THEME IN MORE THAN ONE BLOG?
We build our themes based on ID's each one of those being exclusive. The theme file will only let you upload more than once in the case of a domain and a subdomain. e.g. You can use it on your main page: yourhomename.com and a subdomain: yourblogname.com/blog - For completely different domains e.g. yourblogname.com and otherblogname.com You will need to purchase 2 ID's / Two themes or you won't be able to use it.
I'D LIKE TO KNOW MORE ABOUT CUSTOM INSTALLATIONS
Installations are fulfilled during our work hours: 8am - 4pm EST Monday - Friday.
Closed on US holidays. The process might take 48-72 hours depending on the amount of requests received that day. We email clients after checkout with the information needed for us to log in and make the changes requested. We spend a maximum of 2 hours per installation, please send us information including the best time available for you along with a list of the changes you need to have done.
CAN YOU INSTALL MY THEME FOR ME?
Yes, this is an added option in your cart. Our team charges $45 for this service and the response could take from 3-5 business days. Please, not that custom installation don't include graphics or significant changes to the theme. Column widths, back-up of your current theme and repositioning of elements is included.
MAY I REQUEST ADDITIONAL SERVICES DURING INSTALL?
Yes, to make this easier for you we'd request a detailed list of the changes you'd like to make, that way we can email you a quote and an accurate timeframe for the project's completion.
REGARDING STOCK ITEMS
I JUST SAW A THEME IS SOLD OUT, WHY?
At Blog Milk we pride ourselves of making not only beautiful detailed and functional designs but we also want to maintain a sense of exclusiveness by offering a limited amount of each theme. Sometimes we have ID's left, please contact our team to request an issue.
WILL MY IMAGES RESIZE AUTOMATICALLY?
If the theme's information located in the demo doesn't specify that the theme has "automatic read more" function, your images won't resize automatically. We can add an automatic resizer for you at any time.
WHICH BROWSERS DO YOU WORK WITH?
Our templates are compatible with the latest versions of Mozilla Firefox, Opera, Safari and Google Chrome. The themes also work on most tablets and smartphones. However, the variety of tablet and smartphone browsers is too great for us to optimize our themes on every one.
DOES THE THEME WORK WITH THIRD PARTY COMMENTS
Blog Milk doesn't provide support for third party commenting systems. However, we know some themes work with Disqus, the reason for this is that heavily customized themes have an incompatibility issue with some of the autmotic codes from these providers.
DO YOU OFFER DISCOUNTS OR EXCHANGES?
Only in the case of a large purchase e.g. 4 items or more, we offer a 15% discount in the total of your purchase. Blog Milk does not work on an exchange basis but we might be able to work with you. If your blog has over 5,000 daily views and you have more than 2,000 subscribers we'd like to hear from you.
WHY THE PRICE DIFFERENCE BETWEEN COLLECTIONS?
We price each theme according to the features, resources and funds that we haVe spent in creating it. Themes with different features have different prices. We also take into account support and the fees of our wonderful team of Developers that help us make these wonderful designs available for Wordpress.
WHERE DO I GET SUPPORT?
Support is provided via email by our staff. It is important that you know all our themes are carefully tested for errors. We will need you to contact our team with your name, blog url and a detailed description of the issue so we can make everything work for you. In the case of client error, Blog Milk charges a $50 hourly rate to fix the issues. The final price will be passed on to the client for authorization.
WHAT IS YOUR SCHEDULE AND SUPPORT TIMEFRAME?
Support is available for every theme. Our work hours are: 8am - 4pm EST Monday - Friday. Closed on US holidays. Blog Milk requires 2 business day window to reply. In order to create, install, or offer support, we will need a temporary invitation to your blog. We don't have access to any of private information except for the posts, which we never go into. Customizations or additional changes do not qualify as support.
REGARDING MY THEME
HOW DO I INSTALL MY THEME?
Please, refer to the instructions attached to the download file you received. Terms and conditions and all the widget information you will need are also available for you there.
WHERE DO I CHANGE FONTS AND COLORS?
Your can change font styles and colors via the "Dashboard" or "Customize" section of your blog. Please read below and this might not work on heavy customized blogs due to a Blogger bug.
CAN I CUSTOMIZE THE THEME ON MY OWN?
Yes, but while we do provide the code for our themes, we are unable to offer support for HTML and CSS customizations. However, if you would like to hire a Developer to customize elements of your theme, please contact our team for more information.
HOW DO I ADD PLUGINS TO MY BLOG?
All themes come with specific instructions as to how to add widgets and plugins to your blog. Please, make sure you are carefully following each step in order to prevent errors. If you are unable to figure this out please, contact our team or purchase a custom installation so we can do that for you.
IF I CREATE MY GRAPHICS MAY I ADD MY OWN CREDITS?
Definitely, as long as you don't remove the part where the theme is credits to Blog Milk you can add your own information or alter the way it reads.
WHY AM I UNABLE TO EDIT MY THEME?
If you are receiving an error, please try from another browser. Make sure you've followed the instructions attached to your purchase files correctly. if you are still unable to do this please contact our team for guidance.
REGARDING COLLABORATIONS AND AFFILIATIONS
DO YOU HAVE AN AFFILIATE PROGRAM?
No, unfortunately, due to some copyright infringements and lack of professionalism on the part of previous affiliates, Blog Milk has decided to close all affiliations for now. We would love to work with some starting Designers and Developers and are planning to get this service working again in the near future.
I'M A GRAPHIC DESIGNER, CAN YOU CODE MY BLOG?
Blog Milk provides graphic design and Blogger and Wordpress development. Please contact our team for more information. Make sure you include detailed information about the project so we can send you a quote.
HOW CAN I BECOME PART OF THE BLOG MILK TEAM?
Please, feel free to contact our team with your portfolio. We love to work with new Designers and Developers. Mention how much experience you have and why you'd like to work with us, we'll get back to you as soon as possible.
MAY I ADD PREVIOUS FEATURED TO A NEW THEME?
Yes, it is always possible to upgrade. Please, keep in mind that our prices vary depending on the features of the theme. If you purchased from a previous collection and your theme is missing a feature you will be charged a fee to upgrade or add a new element.
HOW LONG DOES IT TAKE FOR YOU TO CUSTOMIZE?
After speaking about prices and availability, our work takes from 5-15 business days to be completed. It depends mostly on the client's communication.
NOTHING IS SHOWING UP ON MY SCREEN, WHY?
As we mention above, we make an effort to protect our work and periodically search for our codes within our server. Themes will be deleted if there's any kind of infringement and a bill will be sent to your account as per our Terms and Conditions regarding Copyright.
HOW DO I REPORT SOMEONE WHO'S COPYING YOU?
We receive emails about this periodically and are grateful that our client's have our back. You can report the shop directly to the shop's server or contact Matt from our Legal Department about this. Thank you for your time.