PAYMENTS AND REFUNDS
Premade themes will be paid for and received at checkout.
NO RETURNS OR EXCHANGES ARE ACCEPTED UNDER ANY CIRCUMSTANCE. Support and custom uploads should be paid for before the service is provided. We accept credit cards and debit cards through Paypal. A Paypal account is not required for checkout. Should you have an issue with Paypal, please contact our team before placing an order. Due to the nature of the web and graphic design process and the time involved, refunds are not given for any reason. Blog Milk reserves the right to refuse service to any company or individual at our discretion. If an echeck payment is not cleared by the time agreed, Blog Milk Ltd. holds the right to publish the information after making a proper claim.
PRESALE CONDITIONS AND DUE DATES
In the case of presold stock, Blog Milk will release a tentative launch date that will show up in the item description and will send all paid-for themes to the clients email address registered via Paypal. Client's refund requests will not be complete before that period, refunds will be granted only in the case that it takes Blogmilk an extra 4 weeks to deliver, in this case, the clients will automatically receive their money back.
THEME MULTIPLE DOMAIN INSTALLATION
Blog Milk allows a theme to be used more than once in the case of subdomains. For example: If you own the domain: www.mydomain.com and want to use it on a subdomain: www.mydomain.com/blog you are able to do so. In the case of different domains Blog Milk blocks the second domain and the address is subject to removal since this violates our terms.
Please note that Wordpress themes are for use only on self-hosted Wordpress sites. At this time, Wordpress.com does not support the use of custom themes. Themes cannot be used on blogs hosted by other platforms. You need to make sure you've purchased the correct version of your theme. If you have questions about self-hosting, contact our team and enquire about transitioning.
BROWSER AND STYLING COMPATIBILITY
All designs are scanned for issues in the latest browser versions of: Internet Explorer, Mozilla FireFox, Chrome, Opera, and Safari. This guarantee does not cover AOL, text-based browsers, screen readers, hand-held or outdated browsers, or any requested special effects that we have advised against. Unless specifically requested and purchased by the client, we do not code for browsers older than the current release. We do not guarantee our themes will work with third-party comment services and "related posts" services as our themes are heavily customizable.
ADDED FEES AND ADDITIONAL REQUESTS
Only in the case of requested changes, upgrades or installations will our team charge an additional fee. Based on our hourly rate of $45
LICENSING AND CREDIT PURCHASE
All the rights of the resources or any material used to create a theme will remain intellectual right of Blog Milk Ltd. Only personal use only is provided. The client can purchase complete rights in order to remove our credits, which will be billed accordingly at $550.
DATA AND POSTS BACKUP
Blog Milk provides content backup only in the case of "custom installations". In any other case it will be the client's responsibility to backup any layouts, content or files.
COPYRIGHT INFRINGEMENT AND LEGAL ACTION
In the case of a user: If a template is given to an individual who has not paid for our services, an added fee of $150 will be charged to the user. In the case of a designer: Blog Milk is an authentic concept, a join force between bloggers, designers and marketers and we go an extra mile to provide our clients with the best. Blog Milk has complete intellectual and creative rights of every layout we produce. The style and the creative elements are property of Blog Milk. If a designer claims our work as their own we will proceed to remove the codes and we will take legal action. Since our opening in January 2012, 52 layouts have been deleted along with all the content. Please, avoid this by not copying our content.
A $5000 will be charged for infringement and replication of our themes. Legal action will be taken immediately in these cases.
AUTHORIZATION AND AFFILIATION
SUPPORT AND ACCESS
Support is available for every theme. Our work hours are: 8am - 4pm EST Monday - Friday. Closed on US holidays. Blog Milk requires 2 business day window to reply. In order to create, install, or offer support, we will need a temporary invitation to your blog. We don't have access to any of private information except for the posts, which we never go into. Customizations or additional changes do not qualify as support.
All our templates are customizable with regards to fonts and colors. The description of each theme will tell you in detail what is customizable. Please contact us if you have any doubts. Our installation packages do not include future changes. The maximum time spent on an installation is 1 hour. Please note, you are welcome to make changes to your theme; please do not remove the credit links. We are not responsible for errors created by clients altering their themes.
PRICING AND STOCK
All prices are subject to change. Fees may vary depending on the extent of the work put into a theme or the platform that it was build for. In the case of a sale, customers will be notified about the one-time offer. We only sell 20 issue of each themes, "Out Of Stock" themes will not re-stocked. Blog Milk reserved the right to sell 5 more issues of each theme in the case of a quick sale.
CUSTOM SITES AND BLOGS
Before jumping into the design process, it is important that you have a very clear picture of what you're looking for. Deposits and completion standard orders require a deposit to be placed in queue. The second and final payment needs to be made before receiving the documents. Wait time: Any projected dates quoted during the design process are meant to be accurate but depend on the completion time of previous projects and your own availability. Revisions: Slow down the design process, which can often shift completion target dates. Proofing : We calculate a maximum amount of 3 proofs before designing the final look. Revisions: Additional or graphics do not include any revisions after approval. Cancellation & Refunds: Due to the nature of design work, refunds will not be issued under any circumstances. Should you choose to terminate a project for any reason, you will have a design credit for the amount of any invoices you paid, for a period of 3 months.
INTERFACE ERRORS AND SERVER ISSUES
Our designs are meant to change the look of the blog and will never affect the interface. Any issues regarding Wordpress should be reported by the client directly to the host or your site developer. Blog Milk is not responsible for any interface failures, delays, incompatibility issues, maintenance problems, or blog cancellations. Please understand we cannot teach you how to use your interface; it is the client's responsibility to learn and use it properly.
UNFORESEEN EVENTS AND SHOP TERMINATION
In the case of Wordpress changing their permission for custom themes, shop shutdown for any business reasons, or shop closing for personal reasons, Blog Milk will not be responsible for client errors, changes, graphic loses, upgrades or refunds of any kind.
Last Update January 2016 - These terms are subject to change.